With Affiwallet we carry out money transfers immediately and the recipient does not have to wait more than 24 hours to view their money in their account.
You can make movements of your debit or credit cards and you can send money to anyone within your contact list.
You don’t need to go to any branch, we will attend you immediately through our WhatsApp and service number.
For the person to whom you sent Payment (Balance), it will be reflected immediately to their Affiwallet balance.
If you sent the money to a CLABE (SWIFT) or debit card, the payment will be received directly to the destination account in a matter of minutes.
To send money, follow these steps:
1) Go to the main screen, and choose the option "Send"
2) Add the amount you want to send and click "Next"
3) Enter a description or concept about your payment.
4) The list of contacts that use Affiwallet will appear and you will be able to select the contact.
5) Select the card from which you approve the amount to send the payment.
6) Confirm that the contact to whom the payment will be sent is correct.
7) Enter your PIN number.
8) The details of the transfer will be displayed.
9) You can send the ticket to your email / Whasapp.
To pay money, follow these steps:
1) Go to the main screen, and choose the option "Subscription"
2) Select the type of operation of how you want to pay to your account
3) If it is by SPEI Transfer
4) Add the data of the Destination Bank
- Name of the Beneficiary
- CLABE (SWIFT)
5) If it is by credit or debit card "Process"
6) Add the amount you want to pay and select the "next" option
7) If you have saved cards, select the card from which you decide to take a balance to pay
8) Select the one of your preference where the data to be confirmed will be displayed. If you agree, select the option "Next"
9) It is necessary to enter your PIN to confirm the operation
10) In case of not having saved cards
11) Go to the main screen, and choose the option to "Add cards"
12) Select the Add card option
13) Fill in the Card Number fields or take a picture
14) Add the name of the cardholder
15) Add the expiration date of the card and the CVV and select the option "Save card"
16) The card will be added to the saved cards section
To pay money, follow these steps:
1) Go to the main screen, and choose the option to "receive money"
2) The contacts that use the application will appear and you must select the contact that will make the payment
3) A confirmation notification will appear to receive money from that contact
4) Select where you want to receive your payment.
5) The request will be sent to the user to collect and the status of the request sent will appear
6) There is a "Pending" payment request section
When a transaction is canceled it may be for one of the following reasons
1) The destination account had an error or is canceled
2) Verification of some data is missing for security with the user
In the event that a transaction is canceled, the money you sent will be credited back to your Affiwallet balance.
If you had a problem with a canceled transaction, contact us via chat.
All transactions you carry out with Affiwallet users are reflected in the Affiwallet balance
Being a level 2 user, transactions are carried out immediately 24/7
If your deposit is taking longer than normal, please write to us to review your movement.
Our commission scheme applies as follows.
In transactions using Visa and Mastercard debit cards
In transactions sending money from your Affiwallet balance
Making interbank transfers with CLABE Affiwallet
To lock / unlock follow these steps:
-Go to the main screen, and choose the option "Profile"
-Select the card lock option
Enable or disable your cards, in case of theft or loss for the case of physical card we suggest:
-Lock the card immediately
-We communicate this information through chat and we will communicate with you as soon as possible.
We have the most robust security protocols and anti-fraud systems in the industry.
You can be sure that your personal and financial information is encrypted and tokenized so that it is always protected.
If you suspect that there has been unauthorized activity on your account, contact us immediately through our whatsapp or send an email to email@example.com
We are here to help you!
If you misplaced your card, go to your app and disable it.
Please write to us via the support chat and let us know that your card has been lost.
We will cancel it for you and send you a replacement as soon as possible.
If you have a charge that you do not recognize in your card movements, write us via chat or send an email to firstname.lastname@example.org
The process can take up to 90 business days to have a resolution.
If there was a problem with the validation of your account, or your card was misused, we proceed with a refund process so that the money withheld returns to the card from which it came.
The return or refund process may take from 2 to 10 business days to be reflected in the return account, depending on the issuing bank.
Applies for transactions made from the affiwallet.